Razor sharp technology solutions for national Australian law firm
Founded in 1882, this national law firm with leading corporate and government clients, started with a humble office in Newcastle and now have nine offices across Australia. This organisation is now a full-service Australian firm that delivers results through collaboration with its clients.
Covering five key areas of law including corporate & commercial, commercial insurance, government, statutory lines of insurance and workplace, it has more than 30 specialised areas of expertise and almost 900 staff.
Challenges
As this organisation continues to grow its client and employee base, its needs and requirements change including increased equipment quantities.
Due to a global shortage of technology and equipment they sought a new supplier to help them with procurement needs. The requirements were:
- slim and lightweight laptops with added privacy screens for lawyers to work from anywhere
- specific ram, disc space and model of laptop
- peripherals including keyboards, mice, and docking stations.
The lack of devices and peripherals were causing delays, productivity, and disruption issues within business units.
The law firm organisation connected with Virtu and discussed its requirements including the laptop model required to meet its needs.
Solution
After investigation due to a shortage, Virtu was unable to locate and secure stock. Based on the specifications of the laptop required, Virtu presented an alternative that would suit the client’s needs, was more robust and would save money.
The alternative allowed the organisation’s staff to be mobile with the slimline and lightweight design, have added privacy with the protective screens, upgraded specs and sim card slots for remote connection.
The solution also included docking stations, mice, and keyboards.
The client was delighted with the alternative solution as it showed a proactive approach by Virtu, greater value for money and gave the firm peace of mind that the shortage wouldn’t impact its business further.
Results
The solution resulted in the following key benefits for the client:
- Saving time investigating alternative laptops to suit its needs. All the information, justification and costs were outlined in the proposal.
- Receiving more value for its investment. Choosing the alternative option meant less cost and higher specs.
- Purchasing more equipment for the same price, as the cost was lower.
- No further delays in receiving equipment, as Virtu has checked stock levels and delivery dates.
By selecting the alternative model, Sparke Helmore was able to save $100,000, which it used to purchase the additional equipment required.
Added Bonuses
Virtu have been extending invitations to this key client to attend vendor education sessions, helping it to stay up to date with IT challenges, changes, and new product development. This has further provided peace of mind for the organisation, regarding its IT procurement and relationship with Virtu.
During the equipment and technology procurement, one of the client’s partners retired and started a new venture. The client’s IT team connected the partner with Virtu, that proposed and delivered professional services to the new business. Virtu were attentive, proactive, and accommodative of the retired partner’s business needs.
“With Virtu’s proactive approach, we felt they really understood our needs and were looking after us. Virtu is a big company, but it provides a family feel and goes above and beyond each time”